Shipping Policy

At Hurran, we are committed to delivering your order quickly, safely, and reliably.

Shipping Locations

We currently ship within the United States， Canada， Germany.
For international shipping inquiries, please contact our support team.

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days

Delivery times may vary depending on your location and carrier conditions.

Shipping Fees

• Shipping fees are calculated at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can track your package directly through the carrier’s website.

Delays & Exceptions

While we strive to deliver your order on time, delays may occur due to:

• Weather conditions
• Carrier delays
• High order volumes
• Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

• If your package is marked as delivered but not received, please contact the carrier first.
• If you still need assistance, reach out to us and we will do our best to help.

Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging

We will arrange a replacement or refund as quickly as possible.