Return & Refund Policy

At Hurran, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day hassle-free return policy for most products.

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in original condition, and include all original packaging and accessories.

How to Start a Return

To initiate a return, please contact our support team:

📧 Email: hurranserviceteam@gmail.com
Include:

• Order number
• Reason for return
• Photos (if the item is defective or damaged)

Our team will respond within 24–48 hours with return instructions.

Return Shipping

• Defective or damaged items: We’ll cover the return shipping cost.
• Non-defective returns (change of mind, etc.): Customers are responsible for return shipping fees.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

Refunds

Once your return is received and inspected:

• Refunds will be issued to your original payment method within 3–7 business days.
• Shipping fees (if any) are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

If you need an exchange, contact us and we’ll arrange it quickly.

Order Cancellation

• Orders can be canceled before shipment for a full refund.
• Once shipped, the order must go through the return process.

Warranty

Most of our products come with a 12-month limited warranty covering manufacturing defects.

Important Notes

• Returns sent without prior authorization may not be accepted.
• Items showing signs of misuse, wear, or damage caused by the customer may not be eligible for a refund.